Refund Policy

1. Scope of this policy

This policy applies to paid NewsTune subscriptions and paid credit purchases made through our website or app. It does not limit any non-waivable rights you may have under applicable consumer protection law.

2. Subscriptions

NewsTune subscriptions are generally billed in advance and renew automatically until cancelled. You can manage or cancel your subscription through the billing tools we make available, including the Stripe Billing Portal where applicable.

Unless required by law, subscription fees are non-refundable once a billing period has started, and we do not provide refunds or credits for partial billing periods, unused time, or unused included features.

If you cancel, your subscription will usually remain active until the end of the current paid period and then stop renewing.

3. Plan changes, payment failure, and downgrade

If you upgrade or change plans, your billing treatment may include immediate charges, prorated charges, or plan changes at the next renewal date, depending on the checkout flow shown at the time of purchase.

If a renewal payment fails, we may provide a 3-day grace period to let you update your payment method. If payment is not resolved during that period, we may suspend paid features, downgrade your account, or restrict access to subscription-only functionality.

4. Credit packs and included credits

Purchased credit packs are generally non-refundable once purchased, except where required by law or where, after reviewing the transaction, we conclude that a refund is appropriate under this policy or applicable law, such as a duplicate charge or a clear billing error.

Included monthly credits and rollover amounts are plan benefits, not cash or stored value. They may expire, reset, or be reduced according to your active plan, renewal status, downgrade status, or account standing. Purchased add-on credits generally remain available until used unless we state otherwise at purchase. If an account is suspended for abuse, fraud, or legal compliance reasons, related credits may be frozen, reversed, or removed in accordance with this policy and applicable law.

If there is a dispute about whether credits were granted, consumed, restored, expired, reversed, or removed, we may review payment records, order records, account history, operational records, and system logs and, where appropriate, apply a remedy consistent with this policy and applicable law.

If you disagree with a credit-related decision, you may contact [email protected] for review and may also use any complaint, dispute, or consumer protection channels available to you under applicable law.

5. Failed generations and service issues

If a generation request fails or a technical issue affects a paid feature, we may, depending on the nature and severity of the issue, provide a rerun, restore credits, apply account credit, or offer another reasonable remedy consistent with this policy and applicable law.

We do not guarantee automatic refunds, automatic credit restoration, or a specific outcome for every failure scenario. The remedy may depend on the nature of the issue, whether output was partially delivered, prior account history, and whether the issue resulted from our systems, a third-party provider, or user inputs.

6. Chargebacks, fraud, and abuse

If a payment is reversed, disputed, or charged back, we may suspend the related account, revoke access to affected paid features, or remove associated credits until the matter is resolved.

We may deny refund requests where we reasonably believe the request involves abuse, fraud, repeated policy exploitation, or conduct that violates our Terms of Service.

7. How to request billing support

If you believe you were charged incorrectly, contact [email protected] as soon as possible with the email address on your account, the payment date, the amount charged, and a brief description of the issue.

If a refund is approved, we will generally attempt to return it to the original payment method where possible. Processing times may depend on your payment provider or card issuer.

8. Changes to this policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of paid NewsTune services after the effective date of the updated policy means the revised policy applies to future transactions and billing events unless otherwise required by law.